The Department of Planning advises the public that its application systems will be offline from September 25 to 27 due to a scheduled upgrade.
The Customer Self-Service (CCS) portal and the Enterprise Permitting and Licensing system (EPL), will be taken offline at 6:00 p.m. on Thursday, September 25, 2025, and are expected to return to service on Saturday, September 27, 2025. The restoration time will depend on successful testing to ensure the systems are fully operational.
Key Information
- Downtime:
- Begins: 6:00 p.m., Thursday, September 25
- Ends: Saturday, September 27 (time to be confirmed after testing)
- Impact:
- No access to CSS or EPL during this period
- No new applications can be submitted
- Existing applications are not accessible
- CSS account logins will be unavailable
Important Considerations for Users
- Inspections: Requests made for Friday, September 26, must be scheduled by 3:00 p.m. on Thursday, September 25.
- Objection Deadlines: Any deadlines falling on Friday, September 26, will automatically be extended to Monday, September 29.
Should any unexpected issues arise, measures are in place to minimise disruption, and we will communicate directly with affected customers.
The Department of Planning thanks the public for their patience and cooperation as we work to provide a more secure, reliable, and efficient service following the migration.