The Government of Bermuda, Ministry of National Security through the Bermuda Police Services (hereafter known as “BPS”) invites proposals from local firms for the provision of technical support of the organization’s wide area network and servers infrastructure as laid out in the Description of Deliverables within this document.

The successful respondent will provide Level-3 network and server support and monitoring, email maintenance and support, core infrastructure software support, security management, and disaster recovery measures.

The successful respondent is required to collaborate efficiently with BPS Technology Department's technical staff and other vendors, including proprietary software vendors and internet service providers. The main objective is to ensure that the IT system is a smooth process for the end user. Additionally, the successful respondent will work with IT management to plan for the long term, to ensure the systems remain current and functional in a cost-effective manner.

The respondent should possess prior experience in providing support to a company of medium to large size that has operations across multiple locations. Additionally, they should demonstrate proficiency in the following areas:

· Vmware Environment

· Supporting multiple hardware manufacturers

· Support and maintenance of local and wide area Network system

The BPS recognizes that this is a general overview of its surroundings and current infrastructure. The specifications listed are meant to communicate the minimum standards established by the BPS. It is important for potential respondents to meet these minimum requirements, and they are also welcome to suggest additional items they believe are necessary based on their expertise.

Contact Information

Mrs Julie Trott, Business Analyst, email julie.trott@bps.bm

Language of Submissions

Unless otherwise indicated, all submissions shall be in English only.

Important Dates

All times listed are in Bermuda Local Time.

Location of Submission

Responses to this solicitation shall be submitted to the following location:

Electronic mail (E-Mail) submissions are accepted at julie.trott@bps.bm.If documents are larger than ten (10) MB please send them within a zip file. In the subject line of the email, please state the RFP title. Please ensure to send a copy of your proposal in MS Word and/or Adobe PDF format.

Site Visit / Pre-Bid Meeting Details

No Site Visit / Pre-Bid Meeting for this Project