The Government of Bermuda, Ministry of National Security, through the Bermuda Police Services (hereafter known as “BPS”), is soliciting proposals from local firms to provide comprehensive technical support for their core network and server infrastructure. This support encompasses proactive monitoring, real-time analysis, and immediate response services, ensuring the reliability, security, and efficiency of the BPS network and server infrastructure.
In addition to the aforementioned support activities, the selected firm will be expected to provide on-site support as needed. This on-site support, though infrequent, is crucial for addressing critical issues promptly and ensuring uninterrupted operations, as the BPS must maintain functionality 24/7.
The successful respondent will deliver Level-3 network and server support and monitoring, encompassing email maintenance and support, core infrastructure software support, security management, and disaster recovery measures. This includes being available for on-site support when required, ensuring timely resolution of critical issues.
Collaboration with the BPS Technology Department's technical staff and other vendors, including proprietary software vendors and internet service providers, is paramount. The primary objective is to ensure optimal functionality of the BPS IT system for end-users. Furthermore, the selected respondent will work closely with IT management to strategize for the long term, ensuring systems remain current, functional, and cost-effective in alignment with IT best practices.
Prior experience in providing support to medium to large-sized companies with operations across multiple locations is preferred. Proficiency in VMware Environment, supporting multiple hardware manufacturers, and maintaining local and wide area network systems is essential.
While the specifications outlined serve as minimum standards established by the BPS, potential respondents are encouraged to propose additional recommendations or expert opinions based on their expertise and experience. The BPS acknowledges that this overview provides a general understanding of its environment and current infrastructure and welcomes suggestions for enhancements or optimizations.
Contact Information
Mrs. Julie Trott, Business Analyst, email: julie.trott@bps.bm
Language of Submissions
Unless otherwise indicated, all submissions shall be in English only.
Important Dates
| Issue Date | Wednesday May 15, 2024 |
| Pre-Bid / Site Meeting | N/A local time |
| Deadline for Questions | Monday May 27, 2024 local time |
| Deadline for Issuing Addenda | Wednesday June 05, 2024 local time |
| Submission Deadline | Friday June 28, 2024 04:00:00 PM local time |
| Contract Negotiation Period | 0 calendar days |
| Anticipated Execution of Agreement | Thursday August 01, 2024 |
All times listed are in Bermuda Local Time.
Location of Submission
Responses to this solicitation shall be submitted to the following location:
Electronic mail (E-Mail) submissions are accepted at julie.trott@bps.bm.
If documents are larger than ten (10) MB please send them within a zip file.
In the subject line of the email, please state the RFP